Know Before You Go
At the American Airlines CR Smith Museum, your safety and well-being are our top priorities. We are committed to the following measures to ensure that your visit with us is a safe one:
- Applying best practices in cleanliness and sanitizing.
- Ensuring hand sanitizer and hand-washing stations are available to staff, volunteers and visitors.
In addition, we encourage all staff, volunteers and visitors to:
- Wear a face covering over your nose and mouth.
- Maintain social distancing between themselves and others.
- Check for symptoms regularly and stay home if they feel unwell.
To get ready for your visit, full details on everything we are doing can be found below.
Admission & Operating Hours
All visitors, including American Airlines team members, are required to secure an admission ticket from the Museum Store.
American Airlines team members and their D2s have always enjoyed free admission to the Museum. You are welcome to make a donation to support the Museum.
|Day||Opening Operating hours (CT)|
|Friday||10:00 a.m. to 2:00 p.m.|
|Saturday||10:00 a.m. to 4:00 p.m.|
The Museum Store will be open during the same operating hours as the Museum. Our online store is always open and ready for you.
During your visit
We kindly ask that you follow the appropriate safety precautions to help prevent the spread of COVID-19 including:
- Wearing a face covering over your nose and mouth.
- Practicing social distancing by maintaining three feet between your group and others at all times.
- Monitoring symptoms.
- Washing/sanitizing your hands regularly.
For your convenience and safety, we have hand sanitizing stations throughout the Museum.
The Museum offers an engaging learning experience with a diverse range of exhibits.
Please note: we are opening our Flight Simulators whenever staffing allows. Please check status at the Gate Counter on arrival.
The status of our exhibits and facility is as follows:
|Airline Command Center||Open|
|American Airlines Theater||Open|
|Artifact Cases and displays||Open|
|Flagship DC-3 Knoxville||Open|
|Plane-spotting plaza scopes||Open|
|Play area/Evacuation Slide||Open|
|Tech Ops Time-lapse||Open|
|Your Voice, Your Story||Open|
|“We are American Airlines” Kiosks||Open|
Safety & cleaning protocols
In preparation for your visit, we have increased our cleaning schedule and introduced enhanced safety measures.
Museum team members have been trained in proper safety protocols.
We are following new, enhanced cleaning protocols including cleanings of high-touch areas throughout the day.
Hand sanitizing stations
We have added hand sanitizer dispensers throughout the galleries.
We encourage visitors wear a face covering their nose and mouth when in the Museum except for children under 2 years old.